How to contact the Bukopin Call Center and report consumer complaints
As a customer, of course, when there is a difference, the first step is to contact the Bukopin call center. In addition to consumer calls, there are several other ways to contact the bank. This way, customers can quickly resolve their complaints.
Cases such as lost ATM cards until the cash transfer fails can be solved easily without having to go to a branch office. This can be done thanks to bukopin bank customer service that always accompanies you. So do not worry if there are problems in a bank administration.
Consumers have the right to report their complaints to the manager or branch without hesitation. Also Bukopin call center is open 24 hours non-stop to serve all kinds of customer complaints. So, when a problem occurs even at midnight, you can still report it.
In the next discussion, it will be explained in detail how you as a customer can get in touch with the bank. There are three easiest ways: by phone call, cell phone call, and by email. These three ways must be known as a customer of Bukopin bank.
How to contact Bukopin Call Center by phone
This is one of the most widely used methods by customers to contact the bank if something happens. Just call the number 14 005 and you will immediately connect to the customer service of the Bukopin bank. This service can be used by customers for free.
Unlike other banks that are still deducted from credit or operator fees, Bukopin officially makes this service free. So don’t be afraid to spend a lot of money to create a Bukopin call center when you need it. This is what customers don’t know all the time.
In fact, most banks still charge telecommunications fees on the part of consumers. So it is very natural that most of you do not know that the cost of this phone has been borne by the bank. In addition to being free, customers can also make this call anytime, anywhere.
The consumer call service from Bukopin is open for 24 hours and 7 working days. Even if you are away as a customer, you can still report complaints that arise in your bank account. So that the problems that arise can be solved immediately without having to wait to get to the branch office or center.
During working hours, you may experience call delays due to queues. This is normal for some moments to happen, you just have to wait thirty minutes and then try to make another call. Cases like this happen infrequently but there is nothing wrong with knowing the solution.
Contact Bukopin Call Center with mobile network
Bank customers do not need to contact with a phone number if they do not have a device. Your current mobile phone can also be used to make calls directly. The number being called is also not much different from conventional calls so it is very easy to remember.
Just call +62 14 005 to be able to make calls via the mobile network. Although some telecommunications operators can already integrate with conventional numbers, you can save these mobile numbers when conventional calls cannot be made.
Not much different from a conventional Bukopin call center, using a mobile network is still free. So don’t worry that your credit will burn when you call the bank. The server of this mobile phone is really different from conventional so it has several advantages.
If you contact via this mobile nomo, the potential for queuesand calls will be less. So, when an emergency is recommended to use the number to immediately make contact with the bank. In emergency cases such as lost ATM cards, this method is highly recommended for customers.
The sooner you report the problem that occurs, the faster the bank will deal with it. Emergencies such as a lost ATM card, failed bank transfer or incorrect name entry can be completed card. Even if you use this method, you have the potential that you won’t have to come to the branch office.
How to report bank customer complaints by email
The development of technology has made the use of e-mail also increasingly common. Therefore, Bukopin also provides customer service by e-mail if a call is not possible. By making a report using an email, the problem can be submitted in detail.
Usually, complaints sent by e-mail will concern the issue of m banking applications or digital transfers. So customers can directly send screenshots as proof of process errors. It is also easier for banks to confirm errors in the process.
Even by using this email, quite complicated issues like data entry errors can be solved without having to get to the branch office. An example is the mistake of entering a name when making a cash transfer, you just take a screenshot and include it as proof.
You can even report ATM error events by attaching photos or videos as evidence. This method has proven to be more effective than making Bukopin call center calls that are limited only to voice media. So, wherever there is a disruption, customers can immediately report it.
In terms of responses, the email method still has disadvantages compared to conventional calls. Customers may need to wait a few minutes to receive a response message from the bank. If you are in a hurry, just combine the conventional phone and this email method as a solution.
To contact via email, customers can use firstname.lastname@example.org address to make contact. The first answer will be obtained from VIOLA which is a robotic service from this bank. Just attach your complaint and it will automatically connect with the human officer.
Get to know the new groundbreaking VIOLA technology from Bukopin
Perhaps there are still few customers who know VIOLA technology from this Bukopin bank. In fact, viola is the latest breakthrough in increasing the speed of service to customers. Basic questions can be answered directly without having to contact human personnel.
Viola is a robot that helps bucopine call center problems so that there is no stackingofcalls on human staff. Some basic problems such as checking the status of transfers to identity confirmation can be done using the latest technology.
Customers who use email to submit complaints will also be answered by viola before receiving a response from a human officer. The advantages of this technology certainly speed up contact between customers and banks so that bottlenecking does not occur that interferes with the customer service system.
To date, viola technology is still being developed to improve the convenience of customers. Not only on viola emails, it’s planned to be used as well to maximize conventional calls. So to solve the mild problem viola faster to respond.
Customers will certainly be more comfortable with this technology to facilitate the delivery of bank complaints. Future transaction issues will also use viola so that mobile banking activities will be smoother and faster for the convenience of customers.
As a customer, of course, you will receive additional help from the development of this banking technology. Consumer complaints will be mediated and resolved more quickly without even having to come to the branch office. Bukopin call center services will be maximized and help even out consumer needs.