New Telkomsel Call Center to Improve Service Quality
The presence of a new Telkomsel call center, namely Caroline or online customer care, is something that is very well received by consumers. This is not surprising because the services provided can indeed do to consumers. One form of service provided is non-stop for 24 hours.
These services certainly make consumers feel safe and comfortable. How not, consumers can submit all complaints and problems without being limited to time. Consumers can lodge complaints flexibly without fear of being outside working hours. It is undeniable that call centers play a crucial role for loyal customers of a company.
Not only as a forum in order to accommodate customer complaints, the call center also plays a role in providing valid education and information from the company. This makes consumers don’t have to repeatedly check various sources to get the truth of information. In addition, it is also an opportunity to increase sales to companies through attractive offers.
Telkomsel Call Center for Loyal Customers
Before telkomsel’s new call center policy, precisely before August 2017, Telkomsel customers can contact number 155 for service centers. To use the service at number 155 you will not be charged a penny or a fee for free.
The lack of fees or charges certainly makes consumers happy. Consumers do not have to prepare a special budget to use the service. Consumers are free to lodge complaints or request product-related information.
This is as revealed by General Manager of Telkomsel’s Customer Service Management department, that Telkomsel’s new call centre plays a very crucial role not only as a division to handle complaints and complaints from customers. But also as a counterweight to the latest products that have been launched on the market.
This means that when there is a product that has been launched on the market, but it turns out that there are still barriers or even unfinished, the role of the call centre officer in the provision of education and services becomes very important. So that its existence cannot be carved into a company.
The division is very important to support other departments such as marketing or sales. After marketing or sales offer products to consumers, the call center plays a role in the service of complaints, barriers and complaints related to products that have been offered by marketing or sales.
How to Contact the New Telkomsel Call Center
To contact the new Telkomsel call center , of course, is different from before. Especially for call center contacts before August 2017 or about four years ago. For Telkomsel customers, both sympathetic and as card users, if you want to contact the call center, you can go to number 188.
Changing the customer service number from 155 to 188 has certainly become the policy of the company. To contact the 188 call center number and connect with the customer service officer, you are obviously charged a very easy charge in your pocket, which is Rp. 300 for a single call. Of course, rates are very cheap.
You don’t have to prepare great credit. If you only have a Rp. 5,000 credit, you can already use the service without being limited in time, which means as needed. So there’s no need to worry about losing a lot of credit.
Caroline, The New and Sophisticated Telkomsel Call Center
The new Telkomsel Call Center is Caroline. Caroline is an acronym for on-line customer care. As an integrated service for all Telkomsel customers, Caroline provides a satisfactory service. That is, the service for 24 hours non-stop. Caroline has also spread to major cities and will certainly expand its reach considering telkomsel’s number of customers is also very large.
Based on data from Telkomsel, they revealed that Caroline receives many phone calls every month. This is about 1.4 million subscribers. Fantastic numbers aren’t a surprising thing. This is considered comparable to telkomsel’s number of consumers across several cities and regions.
Of the roughly 1.4 million consumers, according to statistics, more than 90 percent of existing calls can be connected directly to a customer service officer very quickly. This is under 15 seconds. The customer service officer’s team does not have to question the core capabilities of the company’s products.
In order to provide the best service, Telkomsel not only provides an understanding of the company’s products but also the culture of an area. Understanding local culture is the key to providing customer service. So to handle or manage consumers with a certain different culture and culture, it’s not a difficult thing for Caroline officials.
This is what makes consumers from various regions get the best service. Consumers also feel comfortable despite having a different cultural background than officials. Because officer Caroline is able to adjust and has the best adaptability.
Caroline’s contact numbers vary for customers. Good for domestic and foreign Telkomsel card customers to cooperating merchants. You can search for official information on telkomsel’s website to get the right contact number and you can be contacted.
Customer Relationship Management, Good Customer Relationship Management System
Caroline has a new Telkomsel call center system, namely Customer Relationship Management. It is undeniable the importance of the system for an enterprise organization. The management system serves to make good management for customer and company relationships. It starts from recording and collecting data to recording sales activities.
The advantage of a CRM system is that all forms of interaction and communication with customers from both various platforms can best be monitored. Through various platforms and services. Whether it’s on the phone or chatting. Consumer data is certainly an important thing, of course, companies will keep it a secret. Telkomsel can control any form of communication that has taken place.
For example, the customer service team and customers interacted. However, the customer service team does not serve consumers happily, so the company can monitor employee performance and use it to improve it. An example of the root of the problem is because the customer service team is not used to manage customers, the company will look for solutions.
The solution used by the company is to improve abilities or training. However, if the customer officer team actually has the ability, it’s just that they don’t perform service procedures correctly or according to SOPs, then that behavior can be a company’s step in deciding on a policy.
The CRM or Customer Relationship Management with integration system service certainly contains consumers’ personal information. Such as phone number, name, residential address and so on. Not only can that customer output data also be collected in the system. So that the customer service team can see the data set as a step to provide the best service.
When a consumer contacts a team of customer service officers, they can respond. The answer given is of course in a short and precise time based on the proprietary database. Data is certainly very important. Of course the company will guarantee it. Therefore, you don’t have to hesitate to use the new Telkomsel call center service.